1. Introduction
The Right Carpet Clean Limited t/a The Right Clean (“we”, “us”, “our”) is committed to ensuring compliance with the General Data Protection Regulation (GDPR). This statement outlines our practices regarding the collection, use, and protection of personal data in accordance with GDPR requirements.
2. Data Controller
The Right Clean acts as the data controller for the personal data you provide to us. Our contact details are:
The Right Clean
Email: lauren@therightclean.uk
Phone: 0208 807 3722
3. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Consent: You have given clear consent for us to process your personal data for specific purposes.
- Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
- Legal obligation: The processing is necessary for us to comply with the law.
- Legitimate interests: The processing is necessary for our legitimate interests, or the legitimate interests of a third party, provided your rights and interests do not override those interests.
4. Data Collection and Use
We collect and use personal data to provide and manage our services, including:
- Contact information (such as name, address, email address, and phone number)
- Payment information (such as credit/debit card details)
- Service details (such as requested services and appointment times)
- Communication records (such as emails and phone calls)
5. Data Subject Rights
Under the GDPR, you have the following rights regarding your personal data:
- The right to be informed about the collection and use of your personal data.
- The right to access your personal data and obtain a copy.
- The right to rectify any inaccurate or incomplete personal data.
- The right to erase your personal data (the right to be forgotten).
- The right to restrict processing of your personal data.
- The right to data portability, allowing you to obtain and reuse your personal data for your own purposes across different services.
- The right to object to the processing of your personal data in certain circumstances.
- The right to withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, please contact us using the contact details provided above.
6. Data Security
We implement appropriate technical and organisational measures to ensure the security of your personal data, including:
- Encryption and secure servers to protect data during transmission and storage.
- Access controls to limit access to personal data to authorised personnel only.
- Regular security assessments and updates to our systems and processes.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, or reporting requirements.
8. Data Transfers
We do not transfer your personal data outside the European Economic Area (EEA). If we were to transfer your data to third countries, we would ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.
9. Complaints
If you believe that we have not complied with the GDPR requirements regarding your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues.
10. Contact Information
If you have any questions about this GDPR Compliance statement or our data practices, please contact us at:
The Right Carpet Clean Limited
Email: lauren@therightclean.uk
Phone: 0208 807 3722