Privacy Policy

1. Introduction

The Right Carpet Clean Limited t/a The Right Clean (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services and interact with our website.

2. Information We Collect

2.1 We may collect and process the following data about you:

  • Personal identification information (such as name, address, email address, and phone number)
  • Payment information (such as credit/debit card details)
  • Details of services you have requested or enquired about
  • Correspondence records (such as emails, phone calls, and messages)
  • Technical data (such as IP address, browser type, and usage data)

3. How We Use Your Information

3.1 We use your personal information for the following purposes:

  • To provide and manage our services
  • To process your payments and bookings
  • To communicate with you regarding your enquiries, bookings, and our services
  • To improve our services and website
  • To comply with legal obligations

4. Sharing Your Information

4.1 We do not sell, trade, or rent your personal information to third parties. We may share your information with third parties only in the following circumstances:

  • With service providers and partners who assist us in operating our business and providing our services, subject to appropriate confidentiality obligations
  • If we are required to do so by law or to comply with legal processes
  • To protect the rights, property, or safety of The Right Clean, our customers, or others

 

5. Data Security

5.1 We take appropriate measures to ensure the security of your personal information and protect it from unauthorised access, alteration, disclosure, or destruction.

5.2 Our website and data storage systems are equipped with security features such as encryption and secure servers.

6. Data Retention

6.1 We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including any legal or reporting requirements.

7. Your Rights

7.1 You have the following rights regarding your personal information:

  • The right to access and receive a copy of your personal data
  • The right to request correction of any inaccurate or incomplete data
  • The right to request deletion of your personal data
  • The right to object to or restrict processing of your data
  • The right to data portability

7.2 To exercise these rights, please contact us using the details provided below.

8. Cookies

8.1 Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour information.

8.2 You can set your browser to refuse cookies or to alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.

9. Changes to Our Privacy Policy

9.1 We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Right Carpet Clean Limited
Email: lauren@therightclean.uk
Phone: 0208 807 3722